Why Do You Need to Give Thanks to Your Customers?
Being thankful to your customers is not only nice for your clients, but also good for business. In fact, according to research done by Kissmetrics, 98% of customers say that customer experience was among the top three factors in deciding whether or not to do business with a company. If you are not grateful to your customers, then you're doing it wrong. After all, without your customers, you won't be running a business for long! That's why great customer service and an excelle
Do You Know These Inspiring Women from Tech's Past?
It's no doubt true that the number of women in technology is much smaller than the number of men. I've seen that myself at the technology companies I've worked at. Yet we are not absent. In fact, we've been present from the time computers were housed in large rooms. (I can attest to that because my mother used to be a computer programmer, running around with punch cards in hand.) Just to prove it, here are some fabulous women who have influenced communications technology thro
How to Produce Blog Content Every Week of the Year
Have you ever felt that lump of abject dread in your stomach when you stared at the keyboard, trying to fuel ideas for new content? Fear no more! It’s time to start creating content! And not just any content – shareable content! While producing new content daily is a lofty goal that not all of us can achieve, I have full confidence you can develop at least one piece for each week of the year. To get your creative juices flowing, here are 52 concepts that will inspire you to p
Understanding The Truth About Being a Leader
There are people who run teams, peer groups, companies and more. But not all of them are truly leaders. What's the difference? Here are a few thoughts on the matter. A Leader Inspires By Example The other day I received the highest compliment from a peer. She had listened to a great podcast interview the renown Anthony Witt had done with me and she said, "When I grow up, I want to be like you." This was just a few days after I had received two other similar compliments from o
