Articles, Blog Posts, And More

RECURRING PUBLICATIONS

Author at Forbes

I write about marketing strategy and tools for Forbes.

Maximize Social Business

I write about content marketing for Maximize Social Business.

Business2Community

On Business2Community I write about business issues, primarily around customer service.

VentureFizz

For VentureFizz, I write about marketing tips and working in Boston tech.

Medium

On Medium I write longer form stories about customer service, marketing, and working in tech.

On LinkedIn I write about business issues having to do with customer service and marketing.

Supercharge Customer Experience With Cobrowse	When Do You Need to Use Humans Instead of Bots for Customer Service?
How to Stand Out in a Bland Online B2B World	Why is Cobrowse a High Priority for Healthcare Organizations?
5 Easy Tips to Make Your Online Sales Meetings Stand Out	5 Fabulous Ways to Make Your Business More Likeable
Customer Service: 4 Ways to Reduce Effort	How to Get the Fastest ROI From Your Customer Service Effort
Discover 3 Must-Have Marketing Resources	10 Tips for Amplifying Women’s Voices in the World of Technology
The Importance of Humanization in the Online Customer Experience	How Your Kids Can Make a Book in Under an Hour
Beach Fun: How to Build Sand Structures With Your Kids	Three Food Games to Entertain Your Kids for Hours
How to Have an Indoor Camping Experience	Customer Service Automation: Do It Right!
Respect: The Bottom Line in Customer Satisfaction	The Happy Effect of a Positive Customer Experience
Giving Thanks for Great Customer Service